Frequently Asked Questions (FAQ)
Order & Payment
Do you offer free shipping?
Yes, we offer free shipping for all orders within USA.
Are there any taxes or additional fees?
No, the displayed price of our products includes all applicable taxes, so there are no additional charges at checkout.
Which payment methods do you accept?
We accept the following secure payment methods:
- Visa
- Mastercard
- PayPal
- Google Pay
- Apple pay
All transactions are processed securely using trusted third-party payment providers.
Can I cancel my order?
We prioritize fast order processing. If you need to cancel your order, please contact us immediately via live chat or email at info@vogueavenu.com. While we will make every effort to accommodate your request, we cannot guarantee cancellation once the order has been dispatched.
Products & Returns
Can I return an item?
Yes, we offer a 30-day return guarantee on unworn, unwashed and undamaged items with original tags. For more information about our return process, timeframes and exceptions, please visit our returns page.
What happens if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience caused by receiving a damaged or incorrect item. Please reach out to us via live chat for immediate assistance or contact us at info@vogueavenu.com, and we will be happy to help.
Shipment
How long does it take to receive my order?
We typically process and ship orders within 1-2 business days (Mon-Fri). Estimated delivery time is 4-6 business days (Mon-Fri) after dispatch. Please note that these are estimates and actual delivery times may vary.
Will I receive a tracking number?
Yes, you will receive a shipping confirmation email with tracking information once your order has been shipped.
Returns
What is the return window?
You have 30 days from the delivery date.
Which items cannot be returned?
Used or opened items and items without original packaging, labels or tags cannot be returned.
How do I initiate a return?
To initiate a return, contact our customer service team via live chat or email at info@vogueavenu.com. You will receive a Return Authorization Number (RAN) and return instructions.
Who bears the costs for return shipping?
Customers are responsible for all return shipping costs.
How long does it take to receive my refund?
Once we have received and inspected your returned item (subject to return policy), we will process your refund within 14 days
What will I be reimbursed?
You will receive a full refund for returned items to the original payment method used at purchase.
Can I exchange an item?
We do not currently offer exchanges, however you can return your unwanted item and place a new order for the item you want.