Privacy Policy
Vogue Avenue respects your privacy. Your email address and personal information are kept strictly confidential. Without your explicit consent, we do not sell or rent any of your personal information, such as your email address, name, or other data, to third parties. We are committed to safeguarding the privacy of our customers and ensuring their trust in our services.
Purchasing Goods
Payment
When you purchase goods through Vogue Avenue, you must provide payment details such as your credit card or other payment instruments. By doing so, you warrant that Vogue Avenue will process your payment securely and provide you with the requested information regarding your purchase.
Data Protection
We are dedicated to protecting your privacy. We never share customer data with third parties. The information we collect is used to enhance our services, personalize your shopping experience, and continuously improve our offerings.
Please note that your use of our website is subject to this Privacy Policy (the "Policy") and our Terms and Conditions. By using this website, you acknowledge and accept this Policy. If you do not agree with its terms, please discontinue use of our website. This Policy applies only to information collected through our website and does not cover data gathered through other means.
Our Policy ensures that all collected information remains private and secure. If you identify any inaccuracies in your data, we will promptly correct or delete them as necessary.
Collection of Personally Identifiable Information (PII)
We collect personally identifiable information ("PII") when you register, make purchases, or request specific information. This may include your name, mailing address, email address, date of birth, phone number, and payment details.
Additionally, for website security and optimization, we may collect your IP address, which helps diagnose server issues and provides demographic insights.
Use and Sharing of PII
All personal data is processed in accordance with the Data Protection Act 1998 and other applicable data protection laws in the United Kingdom.
We use customer data to improve our products, services, and marketing efforts. We do not share PII with third parties for commercial purposes without your consent. However, we may share personal information in the following cases:
- With trusted partners who assist in our business operations, such as payment processors and marketing service providers.
- To comply with legal obligations, such as responding to lawful requests from authorities.
- To protect our website, business, or customers from fraud, security threats, or illegal activities.
Cookies
We use cookies to improve website functionality and enhance your browsing experience. You can adjust your browser settings to disable cookies, but this may affect certain website features.
Emails and Communications
We may send you emails related to your account, purchases, or marketing promotions. You can opt out of marketing emails at any time by following the unsubscribe link in our emails.
Security Measures
We implement strict security protocols to protect your personal data from unauthorized access, loss, or misuse. However, no data transmission over the internet is completely secure, and we encourage you to take precautions when sharing personal information online.
Policy Updates
This Privacy Policy is subject to periodic updates. Changes will take effect immediately upon posting on our website. Continued use of our website after changes have been made constitutes acceptance of the updated Policy.
Contact Us
If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:
Email: info@vogueavenu.com
Phone: 1 (800) 273-3142
Order & Payment
Do you offer free shipping?
Yes, we offer free shipping for all orders within USA.
Are there any taxes or additional fees?
No, the displayed price of our products includes all applicable taxes, so there are no additional charges at checkout.
Which payment methods do you accept?
We accept the following secure payment methods:
- Visa
- Mastercard
- PayPal
- Google Pay
- Apple pay
All transactions are processed securely using trusted third-party payment providers.
Can I cancel my order?
We prioritize fast order processing. If you need to cancel your order, please contact us immediately via live chat or email at info@vogueavenu.com. While we will make every effort to accommodate your request, we cannot guarantee cancellation once the order has been dispatched.
Products & Returns
Can I return an item?
Yes, we offer a 30-day return guarantee on unworn, unwashed and undamaged items with original tags. For more information about our return process, timeframes and exceptions, please visit our returns page.
What happens if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience caused by receiving a damaged or incorrect item. Please reach out to us via live chat for immediate assistance or contact us at info@vogueavenu.com, and we will be happy to help.
Shipment
How long does it take to receive my order?
We typically process and ship orders within 1-2 business days (Mon-Fri). Estimated delivery time is 4-6 business days (Mon-Fri) after dispatch. Please note that these are estimates and actual delivery times may vary.
Will I receive a tracking number?
Yes, you will receive a shipping confirmation email with tracking information once your order has been shipped.
Returns
What is the return window?
You have 30 days from the delivery date.
Which items cannot be returned?
Used or opened items and items without original packaging, labels or tags cannot be returned.
How do I initiate a return?
To initiate a return, contact our customer service team via live chat or email at info@vogueavenu.com. You will receive a Return Authorization Number (RAN) and return instructions.
Who bears the costs for return shipping?
Customers are responsible for all return shipping costs.
How long does it take to receive my refund?
Once we have received and inspected your returned item (subject to return policy), we will process your refund within 14 days
What will I be reimbursed?
You will receive a full refund for returned items to the original payment method used at purchase.
Can I exchange an item?
We do not currently offer exchanges, however you can return your unwanted item and place a new order for the item you want.