Terms of Service

This website is operated by Vogue Avenue. By accessing this website and utilizing the information, tools, and services available, you agree to comply with the terms, conditions, policies, and notices stated here.

This website provides users with access to Vogue Avenue's products, services, and customer support. By continuing to use this site, you acknowledge and accept these Terms of Use. If you do not agree with any part of these terms, please refrain from using the website.

Section 1 – Online Store Terms

By using this website, you confirm that you are of legal age in your country of residence or have given consent for any of your minor dependents to use this website.

You agree not to use our products or services for any illegal or unauthorized purposes, including violating copyright laws or other applicable regulations.

You must not transmit any viruses, malware, or other harmful code that could compromise the security or functionality of the website.

Section 2 – General Conditions

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your personal information (excluding credit card data) may be transferred unencrypted over various networks and may be subject to changes to meet technical requirements of connecting networks or devices. However, credit card information is always encrypted during transmission.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of our service without express written permission from us.

Section 3 – Accuracy, Completeness, and Timeliness of Information

We strive to provide accurate and up-to-date information on this website; however, we are not responsible if any information is outdated or incorrect. The materials on this site are for general information only and should not be relied upon as the sole basis for making decisions without consulting more accurate or complete sources. Any reliance on the material on this site is at your own risk.

This site may contain historical information, which may not be current and is provided for reference purposes only. We reserve the right to modify the website’s contents at any time without obligation to update any information.

Section 4 – Modifications to Service and Prices

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue any service (or any part thereof) without prior notice.

We shall not be liable for any modification, price change, suspension, or discontinuation of the service.

Section 5 – Products or Services (if applicable)

Certain products or services may be available exclusively online through our website. These products or services may be offered in limited quantities and are subject to return or exchange only according to our Return Policy.

We make every effort to display accurate images and colors of our products; however, we cannot guarantee that your computer monitor’s display will accurately reflect the true colors.

We reserve the right to limit the sales of our products or services to specific individuals, geographic regions, or jurisdictions. We may exercise this right on a case-by-case basis. We also reserve the right to limit quantities of any products or services we offer. All product descriptions and pricing are subject to change at any time without notice.

Section 6 – Billing and Account Information

We reserve the right to refuse any order placed with us. We may limit or cancel quantities purchased per person, per household, or per order at our sole discretion.

You agree to provide current, complete, and accurate purchase and account information for all transactions made through our website.

Section 7 – Optional Tools

We may provide you with access to third-party tools over which we have no control. You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions.

Section 8 – Third-Party Links

Certain content, products, and services available through our website may include materials from third parties. We are not responsible for the content or accuracy of third-party materials.

Section 9 – User Comments, Feedback, and Submissions

If you send specific submissions (such as contest entries) or creative ideas, suggestions, or other materials, you agree that we may edit, copy, publish, distribute, and use them in any medium without restriction.

Section 10 – Personal Information

Your submission of personal information through the store is governed by our Privacy Policy.

Section 11 – Errors, Inaccuracies, and Omissions

Occasionally, there may be information on our website that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability.

Section 12 – Prohibited Uses

You are prohibited from using the site or its content for any unlawful purpose, to violate regulations, to harass, abuse, or defame others, or to interfere with the security features of the website.

Section 13 – Disclaimer of Warranties; Limitation of Liability

We do not guarantee that your use of our service will be uninterrupted, timely, secure, or error-free. You agree that your use of our services is at your own risk.

Section 14 – Indemnification

You agree to indemnify, defend, and hold Vogue Avenue harmless from any claim or demand due to your breach of these Terms of Use.

Section 15 – Severability

If any provision of these Terms of Use is determined to be unlawful or unenforceable, such provision shall be deemed severable without affecting the validity of the remaining provisions.

Section 16 – Termination

These Terms of Use remain effective unless and until terminated by either you or us. We may terminate this agreement at any time if you fail to comply with any term or provision.

Section 17 – Entire Agreement

These Terms of Use, along with any policies posted by us, constitute the entire agreement between you and us and govern your use of the website.

Section 18 – Governing Law

These Terms of Use and any separate agreements whereby we provide services shall be governed by and construed in accordance with the laws of the United Kingdom.

Section 19 – Changes to Terms of Use

You can review the most current version of the Terms of Use at any time on this page. We reserve the right to update, change, or replace any part of these terms at our discretion.

Section 20 – Contact Information

For any inquiries, please contact us at:

Opening Hours:

  • Monday to Friday: 10:00 AM – 9:00 PM
  • Saturday to Sunday: 11:00 AM – 7:00 PM

We look forward to assisting you.

Order & Payment

Do you offer free shipping?

Yes, we offer free shipping for all orders within USA.

Are there any taxes or additional fees?

No, the displayed price of our products includes all applicable taxes, so there are no additional charges at checkout.

Which payment methods do you accept?

We accept the following secure payment methods:

  • Visa
  • Mastercard
  • PayPal
  • Google Pay
  • Apple pay

All transactions are processed securely using trusted third-party payment providers.

Can I cancel my order?

We prioritize fast order processing. If you need to cancel your order, please contact us immediately via live chat or email at info@vogueavenu.com. While we will make every effort to accommodate your request, we cannot guarantee cancellation once the order has been dispatched.

Products & Returns

Can I return an item?

Yes, we offer a 30-day return guarantee on unworn, unwashed and undamaged items with original tags. For more information about our return process, timeframes and exceptions, please visit our returns page.

What happens if I receive a damaged or incorrect item?

We sincerely apologize for any inconvenience caused by receiving a damaged or incorrect item. Please reach out to us via live chat for immediate assistance or contact us at info@vogueavenu.com, and we will be happy to help.

Shipment

How long does it take to receive my order? 

We typically process and ship orders within 1-2 business days (Mon-Fri). Estimated delivery time is 4-6 business days (Mon-Fri) after dispatch. Please note that these are estimates and actual delivery times may vary.

Will I receive a tracking number?

Yes, you will receive a shipping confirmation email with tracking information once your order has been shipped.

Returns

What is the return window?

You have 30 days from the delivery date.

Which items cannot be returned?

Used or opened items and items without original packaging, labels or tags cannot be returned.

How do I initiate a return?

To initiate a return, contact our customer service team via live chat or email at info@vogueavenu.com. You will receive a Return Authorization Number (RAN) and return instructions.

Who bears the costs for return shipping?

Customers are responsible for all return shipping costs.

How long does it take to receive my refund?

Once we have received and inspected your returned item (subject to return policy), we will process your refund within 14 days

What will I be reimbursed? 

You will receive a full refund for returned items to the original payment method used at purchase.

Can I exchange an item? 

We do not currently offer exchanges, however you can return your unwanted item and place a new order for the item you want.