Shipping Policy

At Vogue Avenue, we are committed to providing an exceptional shopping experience. Our streamlined shipping policy is designed to ensure clarity, efficiency, and convenience, so you can shop with confidence.

Shipping Areas:
We currently offer shipping to the USA, Canada, UK, and Germany.

Shipping Costs:

  • Free shipping across the USA
  • No additional or hidden fees at checkout—what you see is what you pay.

Order Processing and Delivery Times:

  • Processing time: Orders are processed within 1-2 business days (Monday to Friday).
  • Estimated delivery time: 4-6 business days (Monday to Friday), depending on your location and the courier selected.
  • Orders placed after the order deadline will be processed the following business day.

Shipment Tracking:

  • Once your order is shipped, you will receive a tracking number via email.
  • Track your shipment through trusted courier services, including UPS, FedEx, or DHL, depending on the selected shipping method.
  • For real-time updates, visit the respective courier's website or tracking portal.
  • Should you have any questions about tracking, our customer service team is here to assist you.

Order Changes and Cancellations:

  • Orders placed over the weekend will be processed on the next business day.
  • If you need to make any changes to your order, please contact our customer service team as soon as possible. We will do our best to accommodate your request.

Policy Updates:
We update our shipping policy regularly to ensure it aligns with the latest standards and best practices. Stay informed by visiting our website for any updates or changes to our shipping policy.

We aim to provide an efficient and worry-free shopping experience for all of our customers. Should you have any questions, please don’t hesitate to reach out to our customer support team at Vogue Avenue.

For any inquiries, please contact us at:

Opening Hours:

  • Monday to Friday: 10:00 AM – 9:00 PM
  • Saturday to Sunday: 11:00 AM – 7:00 PM

We look forward to assisting you.

Order & Payment

Do you offer free shipping?

Yes, we offer free shipping for all orders within USA.

Are there any taxes or additional fees?

No, the displayed price of our products includes all applicable taxes, so there are no additional charges at checkout.

Which payment methods do you accept?

We accept the following secure payment methods:

  • Visa
  • Mastercard
  • PayPal
  • Google Pay
  • Apple pay

All transactions are processed securely using trusted third-party payment providers.

Can I cancel my order?

We prioritize fast order processing. If you need to cancel your order, please contact us immediately via live chat or email at info@vogueavenu.com. While we will make every effort to accommodate your request, we cannot guarantee cancellation once the order has been dispatched.

Products & Returns

Can I return an item?

Yes, we offer a 30-day return guarantee on unworn, unwashed and undamaged items with original tags. For more information about our return process, timeframes and exceptions, please visit our returns page.

What happens if I receive a damaged or incorrect item?

We sincerely apologize for any inconvenience caused by receiving a damaged or incorrect item. Please reach out to us via live chat for immediate assistance or contact us at info@vogueavenu.com, and we will be happy to help.

Shipment

How long does it take to receive my order? 

We typically process and ship orders within 1-2 business days (Mon-Fri). Estimated delivery time is 4-6 business days (Mon-Fri) after dispatch. Please note that these are estimates and actual delivery times may vary.

Will I receive a tracking number?

Yes, you will receive a shipping confirmation email with tracking information once your order has been shipped.

Returns

What is the return window?

You have 30 days from the delivery date.

Which items cannot be returned?

Used or opened items and items without original packaging, labels or tags cannot be returned.

How do I initiate a return?

To initiate a return, contact our customer service team via live chat or email at info@vogueavenu.com. You will receive a Return Authorization Number (RAN) and return instructions.

Who bears the costs for return shipping?

Customers are responsible for all return shipping costs.

How long does it take to receive my refund?

Once we have received and inspected your returned item (subject to return policy), we will process your refund within 14 days

What will I be reimbursed? 

You will receive a full refund for returned items to the original payment method used at purchase.

Can I exchange an item? 

We do not currently offer exchanges, however you can return your unwanted item and place a new order for the item you want.